Digital Products Refund Policy
Purchase Terms of Agreement
The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment + Refund Policy
All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.egiph.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.
Ezekiel Golan Intellectual Property Holdings and Research LTD reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Hard Copy upon Request
Clients who request a hard copy will be provided with a hard copy upon request.
If software is part of the package then an End User License Agreement will be provided.
Egiph.com honors refund request for non-tangible (digital) products under the following exceptional circumstances:
“Non-delivery of the electronic product – download issues due to Egiph.com server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Egiph.com issues refunds within 7 days from the date of the purchase.
Digital Product “not as described" – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described" on Egiph.com’s website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
Major or Critical Defects – WebPM.pro tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Egiph.com reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.